Sydney Adventist Hospital’s outpatient cancer services are the best performing in NSW, according to a survey of more than 11,000 patients from 50 public and private clinics.
The Bureau of Health Information survey was released last week. In 25 of the measures surveyed the San’s Integrated Cancer Centre was “significantly more positive” than the NSW average.
Clinical director of San Cancer Services, Associate Professor Gavin Marx, and San CEO Brett Goods applauded members of the San team involved in cancer care.
“Once again, the results of patient experiences at the San Integrated Cancer Centre have been outstanding,” they said.
“These results are a direct reflection of the San team’s continued commitment and dedication to their work, and the remarkable care they provide.
“This care has such an important impact on the patients we treat, but it also highlights to us what a privilege it is to work with such an exceptional team and we thank them most sincerely for their contribution to this great result.
“This is a truly remarkable achievement . . . something we can all be very proud of.”
With regard to the San:
- 93 per cent of responses rated their overall care as “very good”
- 96 per cent said they would speak highly of their clinic experience to family and friends
- 98 per cent said they were treated with respect
- 97 per cent said their cultural and religious beliefs were respected by staff
- 97 per cent said staff were kind and caring towards them
The survey included 80 questions about topics such as access to services, care planning and coordination, patient experience and complications. The results were based on the responses of 11,301 people who attended a NSW outpatient cancer clinic in November 2017. Sydney Adventist Hospital had 318 patients contribute. The San Integrated Cancer Centre sample included the Poon Day Infusion Centre as well as radiation oncology centres.
As with the previous year’s survey, the measures for each facility were reported relative to the NSW average, and the key measure is the number of results that were “significantly more positive than the NSW result”. The San achieved the highest number in this measure—reaching 25 results significantly above NSW, followed by three other facilities that each achieved 13 significantly more positive measures.
