Cancer services at Sydney Adventist Hospital have been given a major tick of approval by patients, being rated as outperforming most, and equalled by only one other outpatient cancer clinic in NSW.
More than 11,000 cancer patients receiving services at over 44 facilities across NSW were surveyed for the Bureau of Health Information and the Cancer Institute NSW Outpatient Cancer Clinics Survey 2018.
San Cancer Services rated significantly above the NSW average across eight key performance measures, a result equalled only by Campbelltown Hospital in south-western Sydney.
Patients rated their experience of access to services, care planning and coordination, complications, follow-up and support. The San rated above the NSW result for another 38 performance measures. [pullquote]
Hospital CEO Brett Goods said the results confirmed the remarkable care provided by the San Integrated Cancer Centre team.
“This is a heart-warming endorsement of how we really do cherish our role in caring for cancer patients during these difficult times in their lives when they are most vulnerable,” he said.
“To match the state’s other top-rated facility and achieve a significantly higher rating than so many other cancer services across many other areas of patient experience is a validation of our overall mission to showcase Christianity in action in every patient interaction.
“Our vision is to be a provider of world-class care. We are very proud and thankful to our teams and partners in the provision of quality cancer services.”
This positive rating builds on the San’s rating as first in NSW for patient experience during the 2017 survey.
Sydney Adventist Hospital’s clinical director of Cancer Services, associate professor Gavin Marx, said the results reaffirm the united commitment to quality care at the San Integrated Cancer Centre.
“It’s a credit to all the teams delivering cancer services at the San,” he said.
“From the hospitality staff who take pride in maintaining the physical environment, our reception staff who do a tremendous job in supporting all our patients, all our expert clinicians involved in the management, care and treatment of our patients, the nurses, pharmacists, allied health staff and through to all other wonderful staff who provide support services.
“I feel the results truly reflect the strong multidisciplinary team approach to cancer care, our commitment to excellence and to the hospital’s mission of caring for the community.”